Return and Refund Policy

We strive to ensure that our customers are fully satisfied with their purchases. However, in the rare instance that you encounter an issue, our return and refund policy applies under the following conditions:

Eligibility for Returns

The product received is damaged.

The product is different from the one ordered.

Refund Policy

Reverse Shipping Charges: The cost of reverse shipping will be deducted from your refund as per actual charges.

Refund Timeline: Refunds will be processed within 3–5 business days after the product is received and verified to be in its original condition.

Non-Refundable Conditions: No refund will be issued if the returned product is found to be broken, used, or not in its original condition.

What You Need to Submit for a Return

To ensure a smooth return and refund process, the following must be provided:

Unboxing Video: A complete unboxing video of the parcel, clearly showing:

The shipping label.

The parcel's exterior from all sides.

Note: Missing any of the above details will make the return or refund ineligible.

Clear Images: High-quality images of the product showing the issue.

Issue Description: A detailed description of the problem.

If you meet all the conditions stated above, we will be happy to assist you with your return or refund. Thank you for your cooperation and understanding!